Terms & Conditions

Shipping Details

Shipping can take between 1-4 weeks depending on the item. Please contact us at 415-435-5264 or ruth@ruthlivingston.com for a shipping estimate or to check on the status of your order.

International Orders

Please contact us at 415-435-5264 or ruth@ruthlivingston.com for a custom shipping quote and to arrange purchase.

Cancellation Policy

Items normally ship within 2-5 days after an order has been placed. We will accept cancellation of your order for items that have not shipped or that are on backorder. Once an item has shipped, cancellation is not possible.

Returns and Exchanges

We encourage you to thoroughly examine all items upon receipt.  If there is a problem with your order, contact us at 415-435-5264 within three (3) days of receipt. You may also contact us via e-mail at ruth@ruthlivingston.com. If you receive a damaged, defective, or incorrect item, we will work with you to make things right.

If you wish to return an item, your refund will be reduced by a restocking charge equal to 10% of the purchase price and you will be responsible for outbound and return shipping and delivery. Returns must be received in original condition within 30 days. Credit card orders will receive refunds in the form of a credit back to the original method of payment.

Shipping charges are not refundable.

We take great care to pack shipments so that they will arrive safely, so be sure to retain the original packing materials, original receipt and all merchandise tags for any item that you wish to return to us.

To make a return, include a note with the original order information including your name, address, and payment information, prepay and insure your package and ship it to:

Ruth Livingston Studio
74 Main Street
Tiburon, CA 94920